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Assistant Store Manager - Vail

JOB PURPOSE:

The Assistant Manager leads day-to-day retail operations.  Serves as a resource for employees, customers, and patients to ensure an exceptional customer experience.

KEY DUTIES AND RESPONSIBILITIES:

  • Leads all recreational and medical cannabis sales operations
  • Leads daily store opening and closing procedures
  • Assists Store Manager with leading goals and objectives throughout daily operations
  • Provides escalated guidance to customers as needed including resolving customer complaints
  • Assists with workforce and performance management efforts including hiring, onboarding, training, mentoring, and evaluating employee performance.
  • Assists with ensuring that processes and procedures are compliant to internal policies and standards as well as local and state regulations
  • Performs daily cash verifications and recordings
  • Leads intake of deliveries, transfers, and inventory management
  • Greets and checks in customers and patients
  • Engages with patients and customers to understand their wellness needs and recommends products
  • Educates customers and patients on benefits of cannabis products
  • Maintains the cleanliness and organization of the store including organizing products and inventory, sweeping, mopping, and dusting
  • Performs sales transactions including cash handling, using POS system, and compliantly packaging and labeling products
  • Enters or modifies customer/patient information in POS System
  • Assists with managing team schedules to ensure proper coverage
  • Assists with ordering supplies
  • Assists with store audits
  • Secures and organizes all patient files
  • Other duties as assigned

REQUIRED QUALIFICATIONS:

  • 2 years of customer service and/or sales experience
  • 1 year of cannabis industry experience
  • High school diploma, GED, or equivalent education
  • Must hold or obtain a valid Colorado Marijuana Enforcement Division (MED) Employee Badge
  • Strong verbal communication skills
  • Strong customer service skills
  • Strong critical thinking and problem solving skills
  • Proficiency using Google Suite and/or Microsoft Office programs including Gmail, Calendar Docs, Sheets, Word, and Excel
  • Knowledge of METRC
  • Knowledge of local and state laws related to cannabis sales including Marijuana Enforcement Division (MED) regulations 

PREFERRED QUALIFICATIONS:

  • Experience with Cova POS system
  • Supervisory or lead experience in a retail environment

PHYSICAL REQUIREMENTS:

  • Sitting and/or standing for extended periods of time
  • Ability to lift up to 50 lbs. and push/pull up to 100 lbs
  • Ability to sit, stand, stoop, stretch, walk, bend, twist, reach, perform repetitive motions, and carry boxes or items

COMPENSATION DETAILS:

  • Pay Range: $16.50 to $18.50; actual pay will be determined based on qualifications
  • Cash Tip Eligible
  • Bonus Eligible
  • Accrue paid time off (PTO) immediately; starting at 2.5 weeks per year
  • Health, Dental, and Vision insurance plans available
  • Supplementary insurance plans available including Life, Disability, Accident, and Critical Illness
  • 401k and ROTH 401k plans
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